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Ride Supervisor


Ride Supervisor

Reports To

General Manager and Office Manager


The Ride Supervisor is responsible for the seamless operation of all rides at Centreville Amusement park.

Job Duties

  • Participates and leads employee orientation and training to develop and maintain customer service standards
  • Creates bi-weekly schedules with an eye to minimizing overtime and ensuring appropriate coverage
  • Submits schedules for appropriate approvals and posts in advance of deadlines
  • Resolves customer complaints in a timely and satisfactory manner maintaining a Customer-first focus, escalate complaints as required
  • Ensures all staff are following the proper procedures for ride operation
  • Sets customer service standards for staff and monitors and maintains them
  • Answers/responds to telephone and email inquiries
  • Makes recommendations for improvements in policies and procedures as required with an eye to improving the customer or employee experience
  • Assists with First Aid when required
  • Follows all policies and procedures of Wm Beasley Enterprises Ltd
  • Adheres to all relevant legislation including, but not limited to, the Occupational Health & Safety Act (OHSA), the Accessibility for Ontarians with Disabilities Act (AODA) and Employment Standards legislation


  • Previous cash handling experience
  • Previous supervisory experience
  • Organized and detail-oriented
  • Good computer skills – adept at Microsoft Word and Excel
  • Familiar with policies and procedures at Wm Beasley Enterprises
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