Buy Ferry Tickets
Ticket Buy Tickets
DAILY ISLAND UPDATE

Ride Supervisor

Title

Ride Supervisor

Reports To

General Manager and Office Manager

Summary

The Ride Supervisor is responsible for the seamless operation of all rides at Centreville Amusement park.

Job Duties

  • Participates and leads employee orientation and training to develop and maintain customer service standards
  • Creates bi-weekly schedules with an eye to minimizing overtime and ensuring appropriate coverage
  • Submits schedules for appropriate approvals and posts in advance of deadlines
  • Resolves customer complaints in a timely and satisfactory manner maintaining a Customer-first focus, escalate complaints as required
  • Ensures all staff are following the proper procedures for ride operation
  • Sets customer service standards for staff and monitors and maintains them
  • Answers/responds to telephone and email inquiries
  • Makes recommendations for improvements in policies and procedures as required with an eye to improving the customer or employee experience
  • Assists with First Aid when required
  • Follows all policies and procedures of Wm Beasley Enterprises Ltd
  • Adheres to all relevant legislation including, but not limited to, the Occupational Health & Safety Act (OHSA), the Accessibility for Ontarians with Disabilities Act (AODA) and Employment Standards legislation

Requirements

  • Previous cash handling experience
  • Previous supervisory experience
  • Organized and detail-oriented
  • Good computer skills – adept at Microsoft Word and Excel
  • Familiar with policies and procedures at Wm Beasley Enterprises
 
Branding Logo
Branding Logo
Branding Logo
Branding Logo