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DAILY ISLAND UPDATE

Ticket Sales Supervisor

Title

Ticket Sales Supervisor

Reports To

Office Manager and General Manager

Summary

The Ticket Sales Supervisor manages the ticketing functions at Centreville Amusement park to ensure a high level of guest satisfaction. They are available to answer staff and customer questions and to resolve disputes with a minimum need to escalate to higher management.

Job Duties

  • Participates in and leads employee orientation and training to develop and maintain customer service standards
  • Creates bi-weekly schedules with an eye to minimizing overtime and ensuring appropriate coverage
  • Submits schedules for appropriate approvals and posts in advance of deadlines
  • Resolves customer complaints in a timely and satisfactory manner maintaining a Customer-first focus, escalates complaints as required
  • Monitors inventory of required supplies (tickets, wristbands, birthday party supplies etc) and orders as reuired
  • Performs daily accounting duties – credit and debit slips and corrects cashier balancing errors
  • Resolves cash discrepancies
  • Escalates unexplained discrepancies to Seniro Management
  • Inputs daily coupons into Excel spreadsheet
  • Sets customer service standards for staff and monitors and maintains them
  • Responds to telephone and email inquiries
  • Ensures that Cubby is closed properly – following appropriate checklist and informing Senior Management of any discrepancies (i.e. outstanding night bags, ride keys etc)
  • Ensures Front Office is closed properly – following appropriate checklists and ensuring that everything is turned off
  • Take birthday party and group bookings
  • Set up birthday parties and tear down as required
  • Assist in ticket booths as required to maintain customer service
  • Approve hours for payroll
  • Work with Human Resources to manage employee performance including reviews, performance improvement plans/meetings and recognizing employee excellence
  • Make recommendations for improvements to policies, procedures with an eye to improving the employee and/or customer experience
  • Assists with First Aid when required
  • Follows all policies and procedures of Wm Beasley Enterprises Ltd
  • Adheres to all relevant legislation including, but not limited to, the Occupational Health & Safety Act (OHSA), the Accessibility for Ontarians with Disabilities Act (AODA) and Employment Standards legislation

Requirements

  • Previous cash handling experience
  • Previous supervisory experience
  • Organized and detail-oriented
  • Good computer skills – adept at Microsoft Word and Excel
  • Familiar with policies and procedures at Wm Beasley Enterprises
 
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