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Ticket Sales Supervisor


Ticket Sales Supervisor

Reports To

Office Manager and General Manager


The Ticket Sales Supervisor manages the ticketing functions at Centreville Amusement park to ensure a high level of guest satisfaction. They are available to answer staff and customer questions and to resolve disputes with a minimum need to escalate to higher management.

Job Duties

  • Participates in and leads employee orientation and training to develop and maintain customer service standards
  • Creates bi-weekly schedules with an eye to minimizing overtime and ensuring appropriate coverage
  • Submits schedules for appropriate approvals and posts in advance of deadlines
  • Resolves customer complaints in a timely and satisfactory manner maintaining a Customer-first focus, escalates complaints as required
  • Monitors inventory of required supplies (tickets, wristbands, birthday party supplies etc) and orders as reuired
  • Performs daily accounting duties – credit and debit slips and corrects cashier balancing errors
  • Resolves cash discrepancies
  • Escalates unexplained discrepancies to Seniro Management
  • Inputs daily coupons into Excel spreadsheet
  • Sets customer service standards for staff and monitors and maintains them
  • Responds to telephone and email inquiries
  • Ensures that Cubby is closed properly – following appropriate checklist and informing Senior Management of any discrepancies (i.e. outstanding night bags, ride keys etc)
  • Ensures Front Office is closed properly – following appropriate checklists and ensuring that everything is turned off
  • Take birthday party and group bookings
  • Set up birthday parties and tear down as required
  • Assist in ticket booths as required to maintain customer service
  • Approve hours for payroll
  • Work with Human Resources to manage employee performance including reviews, performance improvement plans/meetings and recognizing employee excellence
  • Make recommendations for improvements to policies, procedures with an eye to improving the employee and/or customer experience
  • Assists with First Aid when required
  • Follows all policies and procedures of Wm Beasley Enterprises Ltd
  • Adheres to all relevant legislation including, but not limited to, the Occupational Health & Safety Act (OHSA), the Accessibility for Ontarians with Disabilities Act (AODA) and Employment Standards legislation


  • Previous cash handling experience
  • Previous supervisory experience
  • Organized and detail-oriented
  • Good computer skills – adept at Microsoft Word and Excel
  • Familiar with policies and procedures at Wm Beasley Enterprises
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